You can review the status of your orders by visiting the “Order History” tab in your “My Account” page and you can instantly see the status of a specific order and all your past orders.
Once the order is shipped, the order will have a ‘shipped’ status. You can track in detail through the tracking details shared on your registered phone number.
If you wish to change address or phone, you can connect us on firstname.lastname@example.org / call us on 1800-313-9293. If your order is not shipped, our team shall make the necessary changes. You cannot change the address once the order is shipped.
If you wish to return a product, you can follow the process. This process can be done with few simple steps:
Step 1: Within 5 days of receiving the order, follow one of the following steps:
a. Contact our Customer Support team via email on email@example.com. Call our customer care on +918287248514.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.
Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Returns will not be accepted under the following conditions:
– Product is damaged
– Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
-Product is used or altered
– If request is initiated after 5 days of order delivery.
The refund of the returned item will be initiated after we receive the product(s) back and go through a quality check process for its packaging/condition. You will be notified through email regarding the same.
For payments done through credit/debit cards or net banking or Wallet the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order by informing our team through an email on firstname.lastname@example.org/ call us on +918287248514
Cancellation after Shipment but not delivered: In case you wish to cancel your order, Kindly do not accept the delivery of the order which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products. we will refund your money within 24-48 business hours. An update will be communicated to you via email.